Fracture Review - Jeff Carpenter Photography

Fracture Review


2014.04.24

  I recently had some prints done by a company called Fracture. They market the ability to have your images printed directly on glass.  The result is supposed to create a unique look that adds contrast and color. I've been interested in getting some prints made on plexiglass or glass, and this seemed like a good option, plus they were having a 30% off deal. I wanted some photos to hang at work, so I gave it a shot.

  The options are somewhat limited. You have the choice of portrait, landscape or square prints. From there you choose from various sizes (4:3), with prices starting around $12. The largest print is 21.6 x 28.8 inches and costs $125.

  I went with five 9.6 x 7.2 prints of some pet portraits that I thought might look good in my exam room at work. Each cost $30 minus the 30% off, so I think I paid a little over $100.

  They arrived relatively quickly with no damage. You can see the packaging in the above image on the left. It comes in a foam inset with a screw to hang it with. Not all that exciting.

  The more problematic issue was the quality of the print. None of the prints had any detail in the highlights (light areas), and they all had ugly color casts. This one had an ugly yellow color cast, others were blue, so I don't think it was how my monitor is set up if they were different color casts.

  On the right you can see a print (on paper) from a quality lab (Pro DPI). The print has better color and more detail.

  I contacted customer support to complain about the quality of my print. This was the response:


Thanks for reaching out and sending over that photo. I sincerely apologize that you were disappointed with your order, and for any inconvenience this caused. That's definitely not what we want, and I understand that it must be very frustrating to have something fall short of your expectations.

When we print Fractures we first add CMYK color (any white/light space is voided space on the glass and no ink is laid down); the second pass is a solid white layer to make the colors pop and give depth and opacity to the color. This type of process can appear a little different from traditional paper printing since the glass a nonporous surface. If an image has a lot of light colors, sometimes the details may provide enough color and depth to give the print contrast and detail.

As a part of our Happiness Guarantee, we'd love to offer you a reprint on us. For the reprint we can go with one of the following options:

- Select a new image file for us to print (you can email it over to me)

- You can make adjustments to the current file, so that we can get you a print that you can be happier with, and send the new version to me (We do recommend that the format be sRGB (CMYK will look distorted). Some Fractures can print a little lighter in tone, so it may be best to err on the side of more contrast.)

(We are unable to make any adjustments or color corrections on our end prior to printing due to subjective nature of color.)


  I underlined the section that just didn't make much sense. I think it was just a typo on her part. What I think they were saying is that details get lost in the highlights. Then at the end she says they can't make color corrections. How can you print photos without being able to make color corrections? That seems pretty basic.

  The options they gave me were not acceptable. I want these photos printed, not just ones that might look good with their process. Plus how could I possibly guess how to adjust the color to make it come out right on their equipment? I will admit that I haven't color corrected my monitor (iMac). However, it appears pretty close based on how prints come back form ProDPI.

  In the end I got my money refunded, so they are reasonable. However, I can't recommend using them.



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